Terms & Conditions

  1. Commitment: By purchasing sessions or monthly memberships, Client is making a commitment to his/ her health. Clients should follow the program and instructions of the coach to the best of their ability to maximize their results and better achieve their goals. Remember, the ultimate results are up to the Client: Coach will show Client how to work his/her muscles correctly and encourage him/her to go to his/her safe limit, but the Client is the only one who can make sure he/she works out consistently eats properly, gets plenty of sleep, and lives a healthy lifestyle.

  2. Specifics: Coach and Client shall agree upon the time, program type, content, and location of personal training sessions at the rate set forth and detailed ahead of time.

  3. Length of Sessions: Personal training sessions will last 30 or 60 minutes depending on the program type. Group classes will last 45 to 60 minutes based on daily programming. Coach may opt to vary the length of classes at his/her discretion.

  4. Punctuality: Client shall be attired as discussed below and ready to train at the time specified in paragraph 2. Failure to be prepared to train may result in a shorthanded workout or possible cancellation of the session under paragraph (8) if Client is more than 15 minutes late. If Client anticipates being late, he/she should contact Coach as soon as possible.

  5. Attire: Client must wear comfortable workout attire, including but not limited to, clean t-shirts, shorts, tights, sweats, and/or tracksuits. Athletic shoes must be supportive and functional. Please do not hesitate to ask Coach for advice on the type of attire that is helpful and appropriate.

  6. Stopping Exercises: Client may refuse to stop exercise for any reason. It is Client’s responsibility to notify Coach of any discomfort and pain arising from or during exercise, as well as, any and all other limitations Client has or experiences so that the Coach may accommodate Client and substitute another exercise to work that particular muscle group.

  7. Payment: Payment may be made in advance of sessions in one lump sum or made in equal monthly payments over the course of the contract. Should the client pay monthly, he/she will be responsible for making a monthly payment on the same day of the following month as the day he/she signed the contract. For example, if the Client signs the contract on April 19, and will make the next payment by or on May 19. Payment must be completed for all Sessions before any new or renewal contract may be signed. Telos Strength & Conditioning accepts cash, credit card, and check only. It is the CLIENT'S RESPONSIBILITY to pay his/her bill, even if he/she does not receive an invoice. If Client's payment is more than two weeks overdue, Telos Strength & Conditioning may suspend membership until the outstanding invoice is current. All group training memberships require a 30 day deactivation notice in writing.

  8. Cancellation of Individual Sessions: Twenty-four (24) hour cancellation notice, by phone, is required for cancelling any and all individual Sessions. Any and all cancellations with less than twenty four (24) hours notice will result in forfeiture of the session without refund.

  9. Cancellation and Refund of All Sessions: Client may cancel this contract within 3 business days after the day this contract was signed for a full refund of any and all monies paid under this contract. After 3 business days, Client will be obligated to the terms of the contract.

  10. Death or Disability: Should Client become unable to use or receive services under this contract due to death or disability, Client, or Client’s estate as the case may be shall be liable only for that portion of the charges allocable to the time prior to death or the onset of disability. Telos Strength and Conditioning requires reasonable evidence of death, e.g. death certificate, or disability, e.g. doctors note, to be presented at the time of cancellation. Reasonable evidence includes, but is not limited to, a doctors letter about the onset of disability or death certificate.

  11. Cancellations in Writing: Notice of cancellation must be made in writing under the requirements of paragraph nine (9). All refunds will be made to the customer or his estate within thirty (30) days of receipt of the cancellation notice.